Account Support
Our Amazon experts provide brands with help and support with all aspects of their account
We help Amazon brands with:
- Account Validation
- Product Suspensions
- Cancellation of Vendor Central account
- New Selling Applications
- FBA Shipment Issues
- Disbursement Issues
- Listing Variation Issues
- Products suppressed in Advertising
- Policy Compliance
There is no need for your brand to struggle with Amazon account issues when our experts can provide the support and advice you need.
Contact the Support & Troubleshooting team for a free consultation today
Contact us to discuss how Fluid Marketplaces can support your brand and help it grow on Amazon
Fill in the form below and one of our team will be in touch
What you can expect
from our Support for Amazon service?
We’re here to get your business running smoothly on Amazon. Let us help you overcome any and all challenges that arise on your Amazon journey.
Our comprehensive support service includes:
- Research into the policies that are affecting your account
- Making sure you are compliant
- Assisting with account validation and ensuring you have all relevant paperwork to get your account approved
- Helping with any missing stock or labeling errors from FBA Shipments
- Investigations and escalation of any issue with Amazon disbursements
- Managing any cases with Seller Support, and escalating cases with our Amazon Partner manager
- Conducting account health checks and flagging issues with performance targets and policies that may cause your selling account to be suspended such as late dispatch rate or valid tracking rate
- Identifying the reason for your search suppressed listings and assisting with ASIN reinstatement
What happens once you sign up to our Amazon Support & Troubleshooting?
Once you’ve signed up to our Support & Troubleshooting for Amazon service, you’ll enroll in a three-stage guided process to get you moving on Amazon:
Prepare
- Identify the underlying issue
- Analysis of any relevant documentation
- Policy research
Contact Seller Support
- Opening a case and pursuing the correct team
- Outlining issue and desired resolution
- Providing all requested information
Ongoing management
- Continued communication with seller support
- Escalation with our Amazon Partner manager
- Monitoring impact and results and keeping updated on progress
Your Amazon Ads Partner
Established in 2009, we’re a team of 20+ commerce experts who’ve worked with leading brands across Home & Garden, Gifting, Food & Beverages, Sportswear, Health & Beauty, and Fashion & Accessories.
- As an official Amazon Ads Partner, we offer years of expertise in Amazon’s ad ecosystem to deliver efficient campaign management, tailored strategies, detailed performance analytics, and up-to-date knowledge of advertising trends and updates.
Why work with Fluid Marketplaces for Amazon?
Our Amazon experts provide hands-on support across every aspect of your account, ensuring your brand runs smoothly and efficiently.
Whether you’re facing listing issues, policy challenges, performance warnings, or account health concerns, we offer practical solutions and proactive management to protect and strengthen your Amazon presence.
- Experience with significant ad spend on Amazon
- Up to date on Amazon’s paid advertising strategy
- Follow Amazon best practices
- Access to Amazon industry experts
- Lines of communication directly into Amazon
- Drive the future of Amazon paid advertising
- Revenue growth share or fixed fee
- Winners of coveted ‘Amazon Choice’ & ‘Best Seller’ badges for clients
- Early access to the latest beta features
Client Case Study: Décor
Fluid Marketplaces acts as an extension of Décor’s internal ecommerce team, providing ongoing Amazon account support to help the brand maximise performance in the UK marketplace. Our specialists manage every aspect of the account, including Amazon PPC optimisation, SEO, catalogue management, content improvements, seasonal merchandising and strategic planning. We also provide regular performance reporting, product expansion recommendations and marketplace consultancy to ensure the account continues to evolve alongside the business. Through proactive account management, continuous optimisation and data-led decision making, Fluid has helped Décor strengthen its Amazon presence, improve advertising efficiency and achieve consistent, profitable growth while working within carefully managed budgets.
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