Support & Troubleshooting Agency for Amazon

Get support and let us troubleshoot all aspects of your Amazon Seller experience

Support for Amazon

Are you a new Amazon seller hoping to break into a restricted product category? Or has your business been dealing with account suspensions on Amazon?

Navigating the complexities of selling on Amazon can be frustrating. But fear not, we can help with our Support for Amazon service.

Our Support & Troubleshooting service works with you in two ways:

Research: Identifying account or policy issues
Seller Support: Streamlining communication with Amazon Support

We’ll take the stress out of selling on Amazon, so you make your mark on the world’s largest marketplace.

Contact the Support & Troubleshooting team for a quote today

How can our support & troubleshooting team help you on Amazon?

Get ready to overcome any obstacles and unlock your business potential.

After helping dozens of clients troubleshoot issues on Amazon, we are the specialists in overcoming challenges that are commonly faced by Amazon sellers.

These include:

Account Validation
Product Suspensions
New Selling Applications
FBA Shipment Issues
Disbursement Issues
Listing Variation Issues
Products suppressed in Advertising
Policy Compliance

Whether it’s overturning blocked products or overcoming the UK’s HFSS regulations, our Support for Amazon service is dedicated to championing your business.

What you can expect from our Support for Amazon service

We’re here to get your business running smoothly on Amazon. Let us help you overcome any and all challenges that arise on your Amazon journey.

Our comprehensive support service includes:

Research into the policies that are affecting your account
Making sure you are compliant
Assisting with account validation and ensuring you have all relevant paperwork to get your account approved
Helping with any missing stock or labeling errors from FBA Shipments
Investigations and escalation of any issue with Amazon disbursements
Managing any cases with Seller Support, and escalating cases with our Amazon Partner manager
Conducting account health checks and flagging issues with performance targets and policies that may cause your selling account to be suspended such as late dispatch rate or valid tracking rate
Identifying the reason for your search suppressed listings and assisting with ASIN reinstatement

What to expect from our Support for Amazon service

Once you’ve signed up to our Troubleshooting service, you’ll enroll in a three-stage guided process to get you moving on Amazon: Prepare, Contact and Management.

Prepare

Contact Seller Support

Ongoing management

Your Amazon Partner

Established in 2009, we have a team of 20+ commerce experts who've worked with leading brands across Home & Garden, Gifting, Food & Beverages, Sportswear, Health & Beauty and Fashion & Accessories.

As an Amazon Ads Verified Partner we offer expertise in Amazon’s ad ecosystem PLUS efficient campaign management, tailored strategies, detailed performance analytics, and up-to-date knowledge of advertising trends and updates.

Why work with Fluid Marketplaces for Amazon?

With headquarters in Miami, USA, and Manchester, UK, our global Amazon marketing team works seamlessly with clients based in the United States, United Kingdom and Europe.

Experience with significant ad spend on Amazon
Access to Amazon industry experts
Early access to the latest beta features
Up to date on Amazon’s paid advertising strategy
Drive the future of Amazon paid advertising
Lines of communication directly into Amazon
Follow Amazon best practices
Winners of coveted ‘Amazon Choice’ & ‘Best Seller’ badges for clients
Revenue growth share or fixed fee pricing models

"Fluid Marketplaces really impressed us from the outset. Their in-depth knowledge of Le Col and extensive research and analysis really showcased their experience with the Amazon platform."